Privacy Policy

This Privacy Policy explains how TCG Store OZ (tcgstoreoz.com.au) collects, uses and protects your personal information when you visit our website or buy from us. We aim to handle personal information in line with the Australian Privacy Principles.

Table of Contents

Information we collect

Order details: your name, email address, phone number, billing and shipping address, and the products you order.
Messages: anything you send us by email or through order notes.
Newsletter: your email address if you sign up for drop and restock alerts.
Technical information: basic data such as your IP address, browser type and the pages you visit, collected by our web host and through cookies.

How we use your information

To process, pack and deliver your order, and to email your invoice and payment details.
To contact you about your order, including delays, refunds or questions.
To send our newsletter, only if you have signed up. You can unsubscribe at any time.
To protect our store against fraud and misuse, and to meet our legal obligations.

Payments

We currently accept direct bank transfer. We email our bank details to you after you place an order. We do not collect or store credit card details on this website.

Who we share information with

We only share the information needed to run our store and deliver your order:

Australia Post, to deliver your parcel and provide tracking.
Our email and hosting providers, to send order emails and run this website.

We never sell or rent your personal information.

Cookies

Our website uses cookies to keep items in your cart, remember your login and keep checkout working. We also load fonts from Google Fonts, which may record your IP address. You can block cookies in your browser settings, but the cart and checkout may not work without them.

Storage and security

Your information is stored securely by our hosting provider and is only accessed by our team when needed to look after your order. We keep order records for as long as needed for accounting, tax and warranty purposes.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete information we no longer need. You can also update your details at any time in My account.

Contact us

If you have a question or complaint about privacy, email us at prydeenoh10@gmail.com and we will respond as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.