We are here to help
Contact TCG Store OZ
Questions about an order, a product or shipping? Send us a message and we aim to reply within 24 hours.
Send us a message
How can we help?
Order help
Include your order number so we can find your order straight away. Bank details are emailed within 24 hours of your order.
Shipping
Tracked Australia Post Parcel Post and Express Post, with free Parcel Post on orders over $299.
Based in Adelaide
An online store in South Australia, shipping to every state and territory.
Need help with an order, a payment or a product? The easiest way to contact TCG Store OZ is the message form above. Tell us what you need, and our team will reply by email, usually within 24 hours.
This page explains the best way to reach us for each type of question, so you get the right answer quickly.
Ways to Contact TCG Store OZ
- Message form: use the form at the top of this page. It goes straight to our inbox.
- Email: reply to any order email from us, and your message comes straight to our team.
- Order emails: every invoice and order update we send includes your order number, which helps us find your order fast.
Contact TCG Store OZ About an Order
If your question is about an order, please include your order number. You can find it in your invoice email or in My account. With your order number we can check your payment, packing and tracking straight away.
Paying by bank transfer
After you place an order, we email you our bank details within 24 hours. Please use your order number as the payment reference so we can match your payment quickly. Your order ships as soon as the funds clear.
Changing or cancelling an order
If you need to change your address or an item, contact us as soon as possible. We can usually update an order before it has been packed.
Shipping and Tracking
We ship Australia-wide with tracked Australia Post Parcel Post and Express Post. Once your order ships, you can follow it with the tracking number we send you using Australia Post tracking. If your tracking has not updated for a few days, contact TCG Store OZ and we will check with Australia Post for you.
Product Questions and Requests
Want to know what is inside a box, whether a set is coming back in stock or which product suits a gift? Ask away. You can also browse our Pokemon cards sale page and our Pokemon sets guide for details on every set we stock.
Damaged or Incorrect Items
We pack every order carefully, but if something arrives damaged or incorrect, contact TCG Store OZ as soon as possible. Please include photos of the item and the packaging, and we will work with you to put it right. Your rights under Australian Consumer Law always apply, and the ACCC explains them in plain English.
Contact TCG Store OZ FAQ
How quickly will you reply?
We aim to reply to every message within 24 hours.
Can I visit a shop?
TCG Store OZ is an online store based in Adelaide, South Australia. All orders are shipped Australia-wide with tracking.
Where can I read your privacy policy?
You can read how we handle your details in our Privacy Policy.
Thanks for getting in touch. We look forward to helping you with your next order.